RETURNS & COMPLAINTS
We sincerely hope that you love your purchase from ALOBHA. If something does not feel right, we are happy to assist you with your return, exchange or complaint.
Returns – Right of Withdrawal
You have a 14-day right of withdrawal, starting from the day after you receive or collect your order.
If you wish to make a return, please contact us by email and provide your name and order number. We will then send you information on how to proceed with your return.
The return must be sent back within 14 days from the date you informed us that you wish to exercise your right of withdrawal.
Returns Within Sweden
For customers in Sweden, ALOBHA offers a return solution with the following return shipping fees:
- Up to 1 kg: SEK 99
- Over 1 kg and up to 2 kg: SEK 119
- Over 2 kg and up to 3 kg: SEK 129
The return shipping fee will be deducted from your refund.
You may also choose to arrange the return shipping yourself. If you do so, we strongly recommend using a trackable shipping service and keeping your tracking number and proof of postage until your return has been registered and your refund has been completed.
ALOBHA cannot be held responsible for return parcels that are lost in transit when the customer has arranged the return shipping independently.
Returns Within the EU
For returns from EU countries other than Sweden, the customer is responsible for arranging and paying for the return shipping to ALOBHA.
We recommend using a trackable shipping service and keeping your tracking number and proof of postage until the return has been processed.
ALOBHA cannot be held responsible for return parcels that are lost in transit when the customer has arranged the return shipping.
Returns From Countries Outside the EU
For returns from countries outside the EU, the customer is responsible for arranging and paying for the return shipping to ALOBHA.
We recommend using a trackable shipping service and keeping the tracking number and proof of postage until the return has been processed.
Please clearly mark the shipment as “Return of goods / Returned goods” and follow the carrier’s instructions regarding the customs declaration. This helps reduce the risk of unnecessary customs duties or import charges being incurred in connection with the return.
If ALOBHA is charged customs duties, import fees, declaration fees or other equivalent costs in order to receive the return shipment, these costs may be deducted from the refund amount.
ALOBHA cannot be held responsible for return parcels that are lost in transit when the customer has arranged the return shipping.
Size Exchanges
If you wish to exchange an item for another size, please contact us by email and provide:
- Your name
- Your order number
- The product you wish to exchange
- The size you would like instead
Size exchanges are subject to availability.
For size exchanges within Sweden, we offer a fixed exchange shipping fee of SEK 159. This fee includes both:
- Return shipping of the original item back to ALOBHA
- Shipping of the replacement item back to you
Once your exchange has been registered, we will send you a payment link for the exchange shipping fee. After payment has been received, we will provide you with a return shipping label.
Please attach the return label to your parcel and hand it in at the designated service point.
Once we have received the returned item, we will inspect and process it. Provided that the item meets our return conditions, we will then send the requested replacement size to you.
If the requested size is no longer available when your return is processed, we will contact you and the item will instead be handled as a standard return in accordance with our return policy.
The SEK 159 exchange shipping fee applies to standard size exchanges within Sweden.
If an item is defective, damaged or incorrect, or if ALOBHA has sent you the wrong product, ALOBHA will cover all applicable shipping costs. Please contact us before returning the item in these cases.
Condition of Returned Items
Please handle all items with care and return them in as good a condition as possible.
You are entitled to inspect and try on an item in the same way as you would in a physical store. Items should not be worn or used beyond what is necessary to determine their fit, appearance and characteristics.
Please take extra care when trying on garments. Returned items should be free from makeup, deodorant, perfume, stains, marks or other signs of use.
We recommend that all original labels and tags remain attached to the garment when it is returned.
If an item has been handled or used more than necessary and this has resulted in a decrease in its value, ALOBHA may make a deduction from the refund corresponding to the loss in value.
How to Make a Return
Please follow these steps when returning an item:
- Read the return conditions above and make sure the item is prepared for return.
- Contact us by email with your name and order number to register your return.
- Download and print the return form available on our website.
- Complete the return form and place it inside the parcel together with the item you are returning.
- Whenever possible, use the original packaging in which your order was delivered.
- Seal the parcel securely and make sure that nothing can fall out or become damaged during transit.
- Follow the return instructions provided by ALOBHA or, if you are arranging the return yourself, send the parcel using a trackable shipping service.
- Keep your tracking number and proof of postage until your return has been processed and your refund has been completed.
If you are unable to print the return form, you can instead write the following information on a piece of paper and include it inside the parcel:
- Name
- Order number
- Product being returned
- Reason for the return
This helps us identify and process your return as quickly as possible.
Refunds
When you exercise your right of withdrawal, we will refund the amount you are entitled to using the same payment method that was used for the original purchase.
We have the right to withhold the refund until we have received the returned item or until you have provided proof that the item has been sent back.
If you return your entire order, the cost of our standard delivery will also be refunded. If you selected a more expensive delivery option, such as express delivery, the additional cost above our standard delivery charge will not be refunded.
For returns within Sweden where ALOBHA’s return solution is used, the applicable return shipping fee will be deducted from the refund amount.
For international returns, any customs duties, import fees, declaration fees or equivalent charges incurred by ALOBHA in connection with the return may be deducted from the refund amount.
If a returned item has been handled or used more than necessary and has decreased in value, an appropriate deduction may also be made from the refund.
Once your refund has been processed, it may take a few banking days for the funds to appear in your account, depending on your bank and payment provider.
Complaints – Defective, Damaged or Incorrect Items
If an item is defective, damaged or otherwise incorrect, or if we have sent you the wrong product, please contact us before returning the item.
Please email us and include:
- Your order number
- The product concerned
- A brief description of the issue
- Clear photos showing the defect, damage or incorrect item
Once we have reviewed your case, we will contact you with information on how to proceed.
If the item is faulty, damaged, incorrect or needs to be returned as part of an approved complaint, ALOBHA will cover the return shipping cost.
Please do not arrange or pay for return shipping yourself before receiving return instructions from us.
Depending on the nature of the issue, the complaint may be resolved through a repair, replacement item, price reduction or refund in accordance with applicable consumer protection legislation.
Return Address
Returns should be sent to:
ALOBHA Label AB
Ryssviksvägen 2
131 36 Nacka
Sweden
Please make sure that your return form, or a note containing your name, order number, returned product and reason for return, is included inside the parcel.
If you have any questions regarding a return, complaint or size exchange, you are always welcome to contact us.
